Terms and Conditions

 

Before booking your tour, please take the time to carefully read and understand our Terms and Conditions. By confirming a reservation and making payment for any of our programs including birdwatching, photography, cultural zone, or reserve zone tours you acknowledge that you have read, understood, and accepted these Terms and Conditions.

 

1. General Information

 

Bonanza Tours Peru is an officially accredited travel agency by the Ministry of Tourism of Peru and an authorized Tour Operator certified by the Ministry of Foreign Trade and Tourism (DIRCETUR). Our company registration number (RUC) is 205428544222. With over 21 years of experience, Bonanza Tours Peru operates legally and responsibly, fully complying with Peruvian tourism laws. For any questions regarding these Terms and Conditions, please contact us at +51 84 786804 (during office hours) or email us at info@bonanzatoursperu.com.

 

2. Program Modifications

 

Programs may be modified according to weather conditions, river levels, road conditions, or the interests of the group. Bonanza Tours Peru reserves the right to make any necessary changes to ensure the safety and comfort of all participants.

 

3. Privacy and Personal Information

 

Your personal privacy is important to us. When booking a tour, you will be asked to provide certain personal details (e.g., full name, passport number, age, nationality, occupation, dietary preferences, and hotel information). This information is used exclusively for trip planning and logistics. We will never share your information with third parties unless necessary to arrange flights, accommodations, or permits required for your tour.

 

4. Passport and Entry Requirements

 

It is the client’s sole responsibility to ensure they possess a valid passport and comply with all entry requirements for Peru.

 

5. Health, Fitness, and Vaccinations

 

By submitting your deposit, you confirm that you are in good health and physically capable of participating in the tour. It is your responsibility to obtain all required vaccinations and understand the risks associated with altitude or jungle travel.

 

6. Prices and Payments

 

All tour prices are listed in U.S. dollars (USD).

-A non-refundable 15% deposit per person is required to confirm your booking.

-The remaining balance (100%) must be paid 15 days before your arrival in Peru.

Bonanza Tours Peru is not responsible for loss or damage of personal belongings during the tour. Clients are financially responsible for any damage or loss to rented or loaned equipment and must reimburse the cost upon return to Cusco.

 

7. Participant Substitution

 

If a group member cannot travel, their booking may be transferred to another person by providing written notice at least 45 days before departure. An administration fee of US$50 will apply, plus any supplier costs. However, for tours within Manu National Park, changes to permits (name, date, passport number) are strictly prohibited and non-transferable once processed.

 

8. Conduct and Compliance

 

All clients must comply with Peruvian laws and local regulations during the tour. Failure to do so releases Bonanza Tours Peru from any further responsibility. Please note that rainforest accommodations are basic and eco-friendly; they do not provide the same level of comfort as city hotels (limited electricity, no Wi-Fi, occasional lack of hot water, etc.).

 

9. Travel Insurance

 

Comprehensive travel insurance is mandatory for all travelers. Your policy must include coverage for:

-Personal accident and medical expenses

-Emergency evacuation and repatriation (minimum recommended coverage: US$100,000)

-Trip cancellation or curtailment

-Loss of luggage or personal effects

Proof of insurance must be provided at least 15 days before departure.

 

10. Authority During the Tour

 

The tour guide holds full authority during the trip. If a participant behaves in a way that endangers themselves or others, the guide has the right to exclude them from the group. Clients must also inform Bonanza Tours Peru before booking of any medical condition, pregnancy, or disability that could affect participation. Failure to disclose such information may result in refusal of service or cancellation fees.

 

11. Complaints

 

If you have a concern during your trip, please inform your guide or a Bonanza Tours Peru representative immediately, so we can resolve the issue on-site. If the issue remains unresolved, you must submit a written complaint within 7 days after your tour’s completion to info@bonanzatoursperu.com.

 

12. Reservation and Deposit Methods

 

Bonanza Tours Peru accepts the following payment methods:

-Credit Card (VISA): 8% transaction fee applies.

-Bank Transfer: A US$50 administrative fee applies. Transfer time: 1–3 business days.

-PayPal: 6% transaction fee applies (e.g., a US$100 deposit = US$106 total payment).

Once the 15% deposit is received, your reservation is officially confirmed. This deposit is non-refundable in case of cancellation by the client.

 

13. Final Balance Payment

 

The final payment must be made in cash (USD or PEN) at our Cusco office prior to the tour departure. The agreed price per person remains fixed upon booking confirmation.

 

14. Cancellation by the Client

 

All cancellations must be made in writing to Bonanza Tours Peru. The 15% deposit is non-refundable under any circumstances.

Refund conditions:

-15–2 days before departure: 50% refund of total tour price

-Less than 48 hours before departure: No refund

-During the tour: No refund for unused services (lodging, transport, meals, etc.)

If you cancel for health or personal reasons, please check whether your travel insurance covers the loss.

 

15. Cancellation or Changes by Bonanza Tours Peru

 

Bonanza Tours Peru reserves the right to modify or cancel any service due to unforeseen events beyond our control, including but not limited to:

-Political unrest or border closures

-Natural disasters or severe weather

-Flight cancellations or delays

-Strikes, war, or civil unrest

-Health epidemics or government actions

In these cases, we will offer alternative arrangements or rescheduling options, but no refunds will be issued. If the cancellation is directly caused by Bonanza Tours Peru, you will receive a 100% refund of your deposit and final payment.

 

16. Final Declaration

 

By confirming your booking and making payment, you acknowledge that you have read, understood, and agreed to Bonanza Tours Peru’s Terms and Conditions.

 

Thank you for choosing Bonanza Tours Peru — we wish you an unforgettable adventure in the Peruvian Amazon!